Return & Refund Policy

At Eleghaute, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we gladly accept returns and offer refunds under the following conditions:

1. Returns

We accept returns if the following requirements are met:

  • Timeframe: You must request a return within 14 days of receiving your order.

  • Condition of Items: Items must be unused, unwashed, unworn, and returned in their original packaging with tags attached.

  • Non-returnable Items:

    • Intimate apparel (e.g., underwear)

    • Clearance / final sale items

    • Customized or personalized products

How to Initiate a Return:

  1. Contact us at blwfqecp58@outlook.com with your order number and reason for return.

  2. Our customer service team will provide you with the return shipping address and instructions.

  3. Once the returned item is received and inspected, we will notify you about the status of your refund.

2. Refunds

  • Refunds will be issued back to your original payment method.

  • Refund processing time: 7–10 business days after we receive your return.

  • Shipping costs are non-refundable, unless the return is due to our error (e.g., defective or wrong item shipped).

  • If your order qualified for free shipping but after return the order value drops below the free shipping threshold, the original shipping fee may be deducted from your refund.

3. Exchanges

At this time, we do not offer direct exchanges. If you need a different size or color, please return your item for a refund and place a new order.

4. Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Please contact us within 7 days of receiving your order.

  • Provide your order number and clear photos of the issue.

  • We will provide a replacement or a full refund at no additional cost to you.

5. Return Shipping Costs

  • Customers are responsible for the return shipping costs, unless the item is defective or incorrect.

  • We recommend using a trackable shipping service to ensure your return is delivered safely.

6. Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Recheck your bank account or card statement.

  2. Contact your bank or payment provider as processing times may vary.

  3. If you still haven’t received your refund, please email us at blwfqecp58@outlook.com.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Eleghaute
2722 Rosenbaum Haven, Tsing Shan Tsuen, New Territories, Hong Kong SAR
📧 Email: blwfqecp58@outlook.com
📞 Phone: +852 2729 8286