Frequently Asked Questions (FAQ)

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods displayed at checkout.

Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly. If you need to make changes or cancel, please contact us immediately at blwfqecp58@outlook.com. Once your order has been shipped, changes or cancellations are no longer possible.

2. Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship worldwide.

Q: How long does shipping take?
A: Standard shipping takes 7–15 business days, and express shipping takes 3–7 business days (depending on your location).

Q: How much does shipping cost?
A: Standard shipping costs US$7.99, but it’s free for orders over US$79. Express shipping is calculated at checkout.

Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with a tracking number and instructions.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused, unworn items with tags attached. For more details, please see our [Return & Refund Policy].

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs, unless the item is defective or incorrect.

Q: When will I receive my refund?
A: Refunds are processed within 7–10 business days after we receive and inspect your return.

4. Product & Sizing

Q: How do I choose the right size?
A: Each product page includes a detailed size guide. We recommend checking measurements carefully before purchasing.

Q: Are your clothes true to size?
A: Most items fit true to size, but since linen is a natural fabric, slight variations may occur. If in doubt, we suggest sizing up for a more relaxed fit.

Q: What materials do you use?
A: Our main fabric is 100% linen, known for its breathability, comfort, and eco-friendliness. Some designs may include blended fabrics for durability and shape.

5. Customer Support

Q: How can I contact customer service?
A: You can reach us by:

  • 📧 Email: blwfqecp58@outlook.com

  • 📞 Phone: +852 2729 8286
    Our team is available Monday–Friday, 9:00 AM – 6:00 PM (HKT).

✨ If you can’t find the answer you’re looking for, please contact our support team — we’ll be happy to help.